Streaming Policy Administration For An Insurance Provider

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Client

Regional Insurance Company

Industry

Insurance

Implementation

End-to-End Policy and Claims Management

Streaming Policy Administration For An Insurance Provider

The Business Problem

A regional insurance provider was facing operational inefficiencies that were limiting its ability to scale. Policy issuance was slow, with manual, paper-heavy workflows contributing to frequent errors and processing delays. Claims adjudication relied on outdated systems that offered little transparency or tracking, which frustrated both customers and internal teams.
As client volumes increased, so did the burden on staff, resulting in missed service-level agreements (SLAs), declining customer satisfaction, and growing backlogs. The absence of centralized oversight meant that performance metrics were unclear, and management had minimal visibility into daily operations. To remain competitive and compliant, the insurer needed to digitize and streamline its processes end-to-end.

The Solution

ABIC collaborated with the client to modernize both policy administration and claims management. We deployed a centralized, cloud-based platform that automated document intake, customer data collection, and claims adjudication.
Existing workflows were mapped, optimized, and restructured to support faster processing. Auto-escalation protocols were introduced to flag pending claims approaching SLA thresholds. Real-time dashboards enabled management to monitor renewals, claims cycles, and operational performance.
In addition, ABIC redesigned customer service protocols and provided training to client-facing teams on the use of digital tools and communication best practices. Compliance tracking features were integrated to ensure adherence to industry regulations and audit readiness.

The Outcome

Policy renewal rates increased to 91%, while claims resolution time improved by 35%. The volume of customer complaints dropped significantly, and internal processing errors were virtually eliminated.

By modernizing its operations, the insurance provider gained the scalability, speed, and transparency required to serve more customers while maintaining a high standard of service. ABIC’s intervention helped the client position itself as a responsive, tech-enabled insurer prepared for sustainable long-term growth.